As AI makes high-volume recruiting easier than ever, contact centers are running out of excuses to hang on to legacy systems and skirt tech tools that supercharge customer relations. Call center recruitment is a unique undertaking. High-performing, friendly customer...

Artificial Intelligence: Keeping the Human in HRThe first human resources department was created in 1901 by the National Cash Register Company. It was formed after a personnel strike and was basically a defensive branch of the organization meant to fend off risks. The...

Millennials are rewriting the hiring path; Are you bending with them?Millennials differ from previous generations in ways that are causing a stir in the workplace. Companies are scrambling to meet the expectations of this group of workers, changing former methods of...

Spend less time hiring and more time as a C-suite partner With Human Resources being part of the C-suite, it will be even more important for HR executives to manage their time wisely. This involves planning and balancing responsibilities and required duties, helping...

Why does HR not already have a seat at the C-suite table? Who knows the company - and its people - better than anyone else in the organization? HR. They understand that training a Baby Boomer is different than training a Millennial. All strategic decisions...

Job seekers no longer pick up a newspaper to find their dream job. Online job boards are also becoming a thing of the past. Where are job seekers looking? The hunt for work has jumped to a mobile environment as more individuals across the globe use their...