Capturing corporate
intelligence
Implementing surveys throughout the employee
lifecycle is a vital tool in employee retention. HRMC Acclaim™
makes it easy to create and administer surveys, instantly analyzing
responses and synthesizing data that can provide key information,
alerting management to developing workplace trends - before they
become enterprise-wide problems - and suggested courses of action.
Employees appreciate being able to respond to surveys via telephone
or web browser at their convenience, day or night, which
significantly increases participation levels. This survey
capability can also be used to conduct training needs assessments,
helping to ensure that training dollars and effort are directed the
most needed subject areas assuring the greatest ROI.
Exit
interviews
Exit interviews are typically held
face-to-face, which can be uncomfortable. They are often poorly
attended and inconsistently administered. Viewed as just another
formality, exit interviews are often disorganized, lacking in
consistency and sense of purpose. Many are nothing more than
an exercise to document that the departing employee is leaving
through no fault attributable to the company. Many thus
conclude that they're just not worth doing.
The exit interview is an often dreaded activity; but data collected during a
good exit interview is relevant to all phases of the employee
lifecycle, including sourcing, recruiting, selection, policies
and procedures, employee satisfaction, and retention. As with
survey data, exit interview data can be easily analyzed against how
the employee answered the initial Acclaim interview since all
responses to the interview and the surveys/exit interview are all
contained in the same database, helping to further refine criteria
used for selecting the right employees in the first place.
When you hire right, everything else downstream gets better
- customer focus, innovation, productivity, tenure, and so
on.
Better for
everyone
Anonymous, automated exit interviews provide
associates the opportunity to honestly voice their opinions in
confidence, which encourages more honest, candid feedback and
a positive final impression of your company. With the
prevalence of social media, a disgruntled departing employee can
very easily damage a company's brand impacting not only sales,
but recruiting success as well. Transforming the interview
into a remote survey, accessible from anywhere by phone or web, 24
x 7, helps to overcome geographic or logistical issues of
multiple-location organizations. Optional Gift Cards and other
participation incentives can dramatically increase participation
and turnaround. The Acclaim system instantly activates these
cards only when surveys and exit interviews are completed.
Computer-adaptive technology enables the survey to "drill down"
when strong emotions arise, creating a single-pass implementation
of what is normally at least a two-step process and streamlining
the duration of the engagement. Interview results and statistics
are immediately compiled, available via the Acclaim online
interface at any time.
|
|
